Service and Support

Return Authorization Procedure

 

Please follow this RMA procedure, so that we may serve you better:

 

Discuss the product issue with your Krell dealer, distributor, or with Krell Technical Support.

Follow all troubleshooting recommendations from Krell.

 

Send the product for repair only if advised to do so by the Krell dealer, distributor or by Krell Technical Support.

 

To return a product to the Krell Service Department:

 

Using the Return Authorization Form below, obtain a Return Authorization Number (R/A) from the Krell Service Department. For warranty service, include a copy of your dated sales receipt from an authorized Krell dealer in the shipping box.

 

Insure and accept all liability for loss of or damage to the product during shipment to the Krell factory and prepay all shipping charges. Review the warranty, concerning liability for shipping damage and shipping charges.

 

IMPORTANT: Use the original product packaging.

 

IMPORTANT: PRINT THE RETURN AUTHORIZATION NUMBER ON THE OUTSIDE OF THE BOX NEXT TO THE KRELL ADDRESS LABEL.

 

Use the original packaging to ensure safe transit of the product to the dealer, distributor, or to the Krell Service Department. If the product received by Krell is boxed in non-standard packaging or if the original packaging is so damaged that it is unusable, Krell may, at its discretion, return the product in new packaging and bill the owner for such packaging. If Krell determines that new packaging is required, the owner will be notified before the product is returned.

 

To purchase additional packaging, please contact your authorized dealer, distributor, or the Krell Service Department.