All Krell products have a limited warranty. Below is a list of their specific warranty terms.
Amplifiers, preamplifiers, preamp/processors, receivers
Limited warranty of five years from date of purchase or six years from date of manufacturer for parts and labor on circuitry.
CD and DVD player
Limited warranty of five years from date of purchase or six years from date of manufacturer for parts and labor on circuitry, and three years for parts and labor on mechanical parts.
Limited warranty of five years from date of purchase or six years from date of manufacturer for circuitry and labor.
Limited warranty of five years from date of purchase or six years from date of manufacturer for parts and labor on circuitry, except drive assembly, which have a warranty of one year, for defects due to manufacture only.
Should this product fail to perform at any time during the warranty, Krell will repair it at no cost to the owner, except as set forth in this warranty. The warranty does not apply to damage caused by acts of God or nature.
The warranty on this page shall be in lieu of any other warranty, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. There are no warranties which exceed beyond those described in this document. If this product does not perform as warranted herein, the owner’s sole remedy shall be repair. In no event will Krell be liable for incidental or consequential damages arising from purchase, use, or inability to use this product, even if Krell has been advised of the possibility of such damages.
Proof of purchase in the form of a bill of sale or receipted invoice substantiating that the unit is within the warranty period must be presented to obtain warranty service. The warranty begins on the date of the original retail purchase, as noted on the bill of sale or receipted invoice from an authorized Krell dealer or distributor, or one year after date of manufacturer. Previously owned equipment, when re-purchased from an authorized Krell dealer or distributor, has the balance of the original warranty, based on the original date of manufacture.
The warranty for Krell products is valid only in the country to which they were originally shipped, through the authorized Krell distributor for that country, and at the factory. There may be restrictions on or changes to Krell’s warranty because of regulations within a specific country. Please check with your distributor for a complete understanding of the warranty in your country.
If the unit is serviced by a distributor who did not import the unit, there may be a charge for service, even if the product is within the warranty period.
Freight to the factory is your responsibility. Return freight within the United States (U.S.A.) is included in the warranty. If you have purchased your Krell product outside the U.S.A. and wish to have it serviced at the factory, all freight and associated charges to the factory are your responsibility.
Krell will pay return freight to the U.S.A.-based freight forwarder of your choice. Freight and other charges to ship the unit from the freight forwarder to you are also your responsibility.
Krell is not responsible for any damage incurred in transit. Krell will file claims for damages as necessary for units damaged in transit to the factory. You are responsible for filing claims for shipping damages during the return shipment.
Krell does not supply replacement parts and/or products to the owner of the unit. Replacement parts and/or products will be furnished only to the distributor performing service on this unit on an exchange basis only; any parts and/or products returned to Krell for exchange become the property of Krell.
No expressed or implied warranty is made for any Krell product damaged by accident, abuse, misuse, natural or personal disaster, or unauthorized modification.
Any unauthorized voltage conversion, disassembly, component replacement, perforation of chassis, updates, or modifications, performed to the unit will void the warranty.
The operating voltage of the unit is determined by the factory and can only be changed by an authorized Krell distributor or at the factory. The voltage for this product in the U.S.A. cannot be changed until six months from the original purchase date.
In the event that Krell receives a product for warranty service that has been modified in any way without Krell authorization, all warranties on that product will be void. The product will be returned to original factory layout specifications at the owner’s expense before it is repaired. All repairs required after the product has been returned to original factory specifications will be charged to the customer at current parts and labor rates.
All operational features, functions, and specifications and policies are subject to change without notification.
Return Authorization Procedure
Please follow this RMA procedure, so that we may serve you better:
Discuss the product issue with your Krell dealer, distributor, or with Krell Technical Support.
Follow all troubleshooting recommendations from Krell.
Send the product for repair only if advised to do so by the Krell dealer, distributor or by Krell Technical Support.
To return a product to the Krell Service Department:
Using the Service Request Form , obtain a Return Authorization Number (R/A) from the Krell Service Department. For warranty service, include a copy of your dated sales receipt from an authorized Krell dealer in the shipping box.
Insure and accept all liability for loss of or damage to the product during shipment to the Krell factory and prepay all shipping charges. Review the warranty, concerning liability for shipping damage and shipping charges.
IMPORTANT: Use the original product packaging.
IMPORTANT: PRINT THE RETURN AUTHORIZATION NUMBER ON THE OUTSIDE OF THE BOX NEXT TO THE KRELL ADDRESS LABEL.
Use the original packaging to ensure safe transit of the product to the dealer, distributor, or to the Krell Service Department. If the product received by Krell is boxed in non-standard packaging or if the original packaging is so damaged that it is unusable, Krell may, at its discretion, return the product in new packaging and bill the owner for such packaging. If Krell determines that new packaging is required, the owner will be notified before the product is returned.
To purchase additional packaging, please contact your authorized dealer, distributor, or the Krell Service Department.